Everything ships from our own clinic shelf in Hilton — batch-fresh, properly stored, packed by the same team who prescribe it. Here's exactly how delivery and returns work, in plain English.
Anywhere in South Africa · R95 flat fee below that
Dispatched from our Hilton clinic within 1 working day
Courier to your door, tracked via WhatsApp
Ready within 1 working day at Omnia Hilton
Nationwide, to any address in South Africa — home, office or complex.
Always free, whatever the order size — and you get to say hi.
Skincare is personal — and it goes on your face. So our returns policy balances flexibility with the hygiene standards you'd want us to hold for the products you receive too.
Nothing on this page limits your statutory rights under the Consumer Protection Act. When in doubt, message us — a human reads it, and we err on the side of fair.
Message (+27) 82 838 8741 with your order number and what's wrong. For damaged or incorrect items, send a photo within 48 hours of delivery — it makes the fix instant.
For our mistakes and damaged items, the courier comes to you at our cost. For change-of-mind returns, you can courier it back or drop it at the clinic.
Once checked back in, refunds go to your original payment method within 5–7 working days; exchanges ship straight away. We keep you posted on WhatsApp throughout.
Yes — any physical address nationwide. Main centres typically see 2–3 working days; outlying and rural areas 3–4. We don't currently ship internationally.
Of course. Add a note at checkout and we'll pack it invoice-free, with prices nowhere in sight.
The courier will contact you on the number from your order — that's why we ask for your WhatsApp number. You can also add delivery notes (gate codes, safe place, office hours) at checkout.
WhatsApp us a photo within 48 hours of delivery with your order number. We'll replace it at our cost, collection included — no forms, no fuss.
Stop using it and WhatsApp us straight away — a reaction is a skin conversation before it's a returns conversation, and our team will advise you properly. While opened products can't be restocked, we handle reactions case by case, fairly, and we'll always help you find what your skin actually needs.
Your tracking number arrives on WhatsApp the moment your parcel ships. Stuck or something looks off? Message us — we usually reply within five minutes during clinic hours.
No ticket numbers, no "your call is important to us." WhatsApp the team with your order number and we'll sort it — usually within five minutes during clinic hours.
WhatsApp (+27) 82 838 8741