Free delivery on all orders over R750 · SKN Lab members save 15% · Hilton & Ballito

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Message received

Thank you — a human has it now.

Your message has landed with Caleigh and the front-of-house team — not a ticket queue, not a bot. If you left a WhatsApp number, that's where we'll reply.

Usually answered within five minutes during clinic hours

We read it properly

A real person reads your message — including the bit where you told us about your skin. That detail is exactly what we need.

We reply on WhatsApp

Usually within five minutes during clinic hours (Mon–Fri, 08:30–16:30). Evenings and weekends, first thing the next clinic morning.

We get you booked

If your message was a booking request, we'll confirm times in that first reply — and your consultation fee is credited to your plan.

Need us faster, or thought of something to add? Skip the queue entirely — message us directly and reference your enquiry.

WhatsApp (+27) 82 838 8741

While you wait

Five minutes is just enough time to…

From the Journal

Your Skin Barrier: What It Is and Why It's Everything

The five-minute read that explains why your skin "suddenly hates everything" — and what we look at first.

Read the article →

The managed skin practice

See how SKN Lab works

Monthly rituals, tracked results, prescribed home care — and a founding-member price that stays yours for life.

Meet SKN Lab →

The Skin Store

Browse the shelf without the guesswork

The exact ranges we prescribe in clinic — free delivery over R750, dispatched from our own shelves.

Visit the store →